What types of collectibles do you sell?
Nordic Poke offers a wide range of collectibles, including Pokémon cards, Marvel action figures, Lorcana items, One Piece memorabilia, and Funko Pops.
Frequently Asked Questions
Common queries answered to help our friends.
Do you ship internationally?
Yes, we ship worldwide from Sweden, ensuring safe packing and delivery for each item. We mainly use PostNord for all shipments. For specific requests regarding shipping, please email us at order@nordicpoke.eu.
How can I contact you for inquiries?
You can reach us via email at hello@nordicpoke.eu for any questions or assistance.
What are your store hours?
Our store is open Monday to Friday from 10 AM to 6 PM and weekends from 12 PM to 5 PM.
What payment methods do you accept?
We accept various payment methods, including credit cards, PayPal, and other secure options during checkout.
How do I keep up with new arrivals?
Follow us on Instagram @nordicpoke_eu for the latest arrivals and exclusive deals.
SOME MORE FAQ'S
If you still lacking some answers just let us know.
C O N T A C T I N F O R M A T I O N
You may contact our team by emailing us at
Monday - Friday 10am - 6pm & Saturday - Sunday between 12pm - 5pm
Please note that the Nordic Poke sometimes are away on the weekends. Any e-mails or messages that are left over the weekend will be responded to when our offices resume regular business hours.
Nordic Poke EU, Banergatan 48, SE-115 26 Stockholm, Sweden
G E N E R A L Q U E S T I O N S
Nordic Poke is your ultimate destination for Pokémon, Marvel, One Piece, Lorcana, Funko, and more! We specialize in trading cards, collectibles, sealed products, and exclusive merch—curated for collectors and players alike. Whether you’re hunting for rare cards, building your deck, or expanding your collection, we’ve got you covered.
Nope! You can browse and shop without an account. However, creating one gives you perks like order tracking, faster checkouts, and access to The Vault—our exclusive member rewards program. Plus, you’ll be the first to hear about special deals and product drops!
We’re here to help! You can reach our customer support team via:
We aim to respond as quickly as possible, usually within 24 hours.
O R D E R S & S H I P P I N G
We currently ship to all countries within EU. Whether you’re in Scandinavia or beyond, we’ll do our best to get your collectibles to you!
Not sure if we ship to your location? Contact us, and we’ll check what we can do for you!
We offer a wide range of shipping options to fit your needs, including:
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
Priority Shipping: 1-2 business days
Shipping costs vary based on the option you choose, your location, and the size of your order. You can calculate the exact shipping cost at checkout.
Insurance is always included in Expedited and Priority Shipping. See further details during checkout.
Yes, we do! We offer international shipping to select countries. During checkout, you’ll be able to see the shipping options available to your location, including international rates and delivery times. Please note that international orders may be subject to customs fees and import duties.
Shipping times vary depending on your location and the shipping method selected at checkout. On average, orders within EU take 3-7 business days, while international orders may take 2-3 weeks.
You’ll receive tracking info as soon as your order ships, so you can stay updated every step of the way!
Once your order has shipped, you’ll receive a tracking number via your registered email. You can use this to track your package directly through the carrier’s website. You’ll also be able to see updates on your order status in your personal Membership page if you’ve created one.
P A Y M E N T S & P R I C I N G
We accept a variety of secure payment methods including:
Credit/Debit Cards (Visa, MasterCard, etc.), PayPal, Apple Pay & Google Pay
All transactions are encrypted for your safety, so you can shop with peace of mind.
All prices on our site are listed in USD for consistency and to streamline international shopping. While we ship globally, using one currency helps us keep pricing simple and transparent. You can check out in your local currency, and payment processors will handle any conversion fees.
Yes, we love giving back to our awesome customers! Keep an eye on our website and subscribe to our newsletter for exclusive promotions, seasonal sales, and special discounts. We also offer discounts through our Vault Membership, where members get early access to deals and limited-time offers.
R E T U R N S & E X C H A N G E S
We want you to love your purchases! If you’re not satisfied with an item, you can return it within 30 days of receiving it, provided it’s in new, unused condition. Some items, like sealed collectibles or clearance products, are not eligible for return. Check our full Returns Policy for more details.
Returning an item is easy! Simply follow these steps:
Log into your account and go to the “Order History” section.
Select the item(s) you wish to return and click “Return”.
Follow the instructions for packing and shipping your return.
Once we receive the returned item, we’ll issue a refund to your original payment method within 7-10 business days.
Currently, we do not offer direct exchanges. However, if you’d like to exchange we recommend processing a return for a refund and placing a new order for the desired item.
For any questions or assistance with exchanges, feel free to reach out to us.
A C C O U N T & M E M B E R S H I P
No, you can absolutely shop without creating an account. However, creating an account with us makes your shopping experience easier by allowing you to save shipping details, track orders, and receive updates on new products and promotions. Plus, members of The Vault get access to exclusive deals!
Joining The Vault gives you access to a world of exclusive perks, including:
Early access to new products.
Special discounts and promotions.
Exclusive content and updates.
Points for every purchase that can be redeemed for rewards.
Plus, members get first dibs on limited-edition releases and the chance to join our community of passionate collectors.
Creating an account is simple and free! Just follow these steps:
1.Click on the “Sign Me Up” button below.
2.Enter your email address, create a password, and provide your basic details.
3.Confirm your email address to activate your account.
Once you’re signed up, you’ll be able to save your preferences, check out faster, and enjoy all the benefits of The Vault membership!